Felix Olsson — BSc Student, Enterprise Systems & Service Design at Stockholm University — CRM/ERP and Business Systems operations
Stockholm, Sweden. Enterprise Systems & Service Design student at Stockholm University, 2025–2028. Nine years in customer-facing Swedish retail before that.
Open to roles: CRM Operations, Junior Business Analyst (Business Systems), Entry-level Automation / Data Operations (Python).
Experience
Store Salesperson — Happy Homes Värmdö (2021 – 2025)
Värmdö, Stockholm, Sweden
- Owned end-to-end newsletter campaigns: planned campaigns, produced marketing material, wrote and built the email in Voyado, aligned with manager approval, and executed sends.
- Served as first-line support for Pyramid Business Studio in-store (4 stores): followed support guidance, applied known fixes for recurring issues, and documented/raised cases when problems persisted.
- Built Voyado segments and campaign setups to improve targeting and consistency.
- Standardized CSV templates and validation checks for import/export batches (hundreds of items per run across 4 stores).
- Coordinated B2B/B2C orders end-to-end (requirements -> delivery), including material cost calculations from drawings/images (2–5/day in peak season).
- Supported back-office routines (scheduling, admin).
Sales Representative - IT & Telecom — Elgiganten Värmdö (2019 – 2021)
Värmdö, Stockholm, Sweden
- Supported visual merchandising and campaign purchasing for the Computers department.
- Delivered 1st-line technical support (hardware/software troubleshooting) to resolve customer issues.
Health Food Store Salesperson — Life Sickla/Orminge (2016 – 2019)
Stockholm, Sweden
- Responsible for specialized sales in health and skincare, with a strong focus on customer guidance.
- Supported operational routines: purchasing, inventory management, and assortment planning.
- Helped keep product information and in-store messaging accurate and consistent.
Selected Projects
ZipPy (Python)
Automated archiving utility for size-limited ZIPs with Direct and Context modes. View source
PdfPy (Python)
PDF splitter using bookmarks, style detection, or OCR fallback. View source
MovieWizard (HTML+Python)
Interactive movie discovery tool using TMDb API with progressive filtering. View source
Skills
- CRM/CDP: Voyado (segmentation, campaigns, data operations)
- ERP: Pyramid Business Studio (key user / first-line support)
- Data: CSV import/export, validation, cleanup, transformation
- Tools: Excel / Microsoft 365, basic reporting, documentation
- Programming: Python, Java, SQL
- Version control: Git
- AI-assisted development: Gemini CLI, Codex CLI, Antigravity
Education
Stockholm University (2025 – 2028, expected)
Bachelor's Program in Enterprise Systems & Service Design. Focus: system analysis & design, programming foundations, HCI, databases, requirements, enterprise systems, integration, process modelling.
Sjölins Gymnasium (2010 – 2013)
High School Diploma, Natural Science Program.
Languages
- Swedish (Native)
- English (Fluent)
Contact